Industry Blog Category - SPS Commerce Fri, 07 Nov 2025 14:32:41 +0000 en-US hourly 1 Tariff Refunds: The Operational Nightmare Businesses Aren’t Ready For https://www.spscommerce.com/blog/tariff-refunds/ Thu, 06 Nov 2025 17:09:15 +0000 https://www.spscommerce.com/?p=760333

In this article, learn about:

  • Current landscape of tariff updates
  • Potential outcomes of tariff refunds
  • Data and timing problems of refunds
  • How to get your business refund-ready

Current Landscape of Tariff Updates

The U.S. Supreme Court is hearing arguments this week on whether Trump’s emergency tariffs were legal. Coverage focuses on constitutional questions and economic forecasts.

Yet almost no one is addressing the operational question: if tariffs get struck down, will companies be able to prove what they’re owed?

It can only be assumed that the chaos that followed the escalation of tariffs could be even messier to untangle in reverse.

Treasury Secretary Scott Bessent told NBC the government might need to refund “about half the tariffs”—potentially $750 billion to $1 trillion—if the Court delays its ruling until mid-2026. He called unwinding that amount “significant disruption.”

Two Potential Outcomes of Tariff Refunds

U.S. Customs and Border Protection (CBP) could handle refunds one of two ways:

  • The easy way: Use the tariff classification codes already embedded in every import entry to identify affected shipments and process automatic refunds through their ACH system.
  • The hard way: Require every importer to file individual refund requests for each and every affected entry. For unliquidated entries, that means Post Summary Corrections. For liquidated entries, it would mean administrative protests.

NOTE: The CBP has done “the easy way” before. When the Generalized System of Preferences program lapsed in 2018, CBP issued automatic refunds to importers who’d filed electronically with the proper codes. The process took about three months.

The CBP processes roughly 105,000 merchandise entries daily. That number climbed in 2025 when millions of de minimis packages became subject to formal entry requirements. If refunds require individual requests, large, sophisticated importers with dedicated trade compliance teams will recover their money. Smaller operators will struggle.

Furthermore, court filings have already warned that refunds would be “chaotic and administratively burdensome.”

The Data Problem Most Companies Haven’t Considered

Even if the CBP chooses the easy path, most importers face an internal challenge: they don’t have the resources to perform the investigation needed to prove what they’re owed.

Tariff duties get paid at the entry level, often by customs brokers working from commercial invoices. Those payments flow to the CBP. The corresponding costs flow into ERP systems, sometimes as separate line items, sometimes absorbed into landed cost calculations, and other times handled entirely outside the primary accounting system.

Most finance teams lack visibility into which orders paid emergency tariffs, how much was collected, and even what the refund amount should be.

The knowledge gap created by emergency tariffs is the same one that surfaced during tariff escalation when buyers asked for analytics showing margin impact by SKU. Most systems couldn’t answer because tariff costs and product costs lived in different places.

The Unpredictable Timeline of Tariff Refunds

Refunds won’t arrive uniformly. Rather,

  1. Entries filed electronically with proper Chapter 99 classification codes would get processed first.
  2. Entries requiring manual review would take longer.
  3. Entries where importers missed filing deadlines or didn’t maintain proper documentation might never get refunded.

Meanwhile, companies will need to decide whether or not they should:

  • Wait for refunds to hit their bank account before adjusting pricing
  • Pass expected refunds through to customers immediately
  • Or absorb costs to rebuild margin that compressed during tariff implementation

Each choice has second-order effects:

  • If you lower prices before receiving refunds, you’re betting on a timely government processing speed and your own documentation quality.
  • If you wait, competitors who moved faster capture market share.
  • If you absorb refunds without adjusting prices, you’re making a margin decision that may or may not align with how you handled the original tariff increases.

None of these choices can be made confidently without knowing which SKUs were affected, by how much, and what the timelines were.

The Invoice Problem

When tariffs increased, many suppliers changed how they presented costs. Some added explicit tariff line items to invoices. Others built tariff costs into product pricing to keep EDI documents clean. Some used separate statements or periodic true ups.

If refunds come through, the way they chose to document and communicate these costs will determine how easily businesses can reconcile what they’re owed against what they receive.

  • Companies that kept tariffs as separate line items can trace costs more easily.
  • Companies that absorbed tariffs into base pricing will need to reconstruct cost basis by entry date and classification code.
  • Companies that handled tariffs outside their primary invoice flow may struggle to connect refunds back to specific products or customers.

The competitive advantage goes to whoever maintained clean data architecture when tariffs were implemented. The penalty for messy systems won’t be obvious until refund checks arrive, and, when they do arrive, there could be challenges around tying those refunds to individual SKUs and timelines.

Leveraging B2B Data Exchange for Refund-Readiness

Most companies thinking about refund readiness are asking the wrong questions. They’re wondering if they should be exploring new solutions, AI-capabilities, or specialized partners to figure this out.

The better question is: Is there a way to connect the data you’re already exchanging?

Your B2B transactions contain most of what you need to defend a refund claim and decide what to do with the recovered margin. Purchase orders and acknowledgments establish which SKUs were ordered, at what cost, and on what date. Advanced ship notices timestamp when items are moved through your supply chain. Invoices show where tariffs were embedded or separated, and how adjustments were handled.

The challenge isn’t missing data. It’s that these documents live in separate systems that don’t talk to each other.

  • When a broker is filing an entry with Customs, they’re working from commercial invoices.
  • When finance is booking costs, they’re pulling from ERP.
  • When operations teams are tracking inventory, they’re logging into warehouse management systems.
  • When you need to reconcile a refund against what you actually paid, you’re manually connecting pieces that should already be joined.

Four Key Questions to Check your Refund-Readiness

  1. Do all purchase orders that became shipments have corresponding ASNs and invoices? Gaps mean weaker traceability when reconciling what the government sends back.
  2. What’s the lag between order, shipment, warehouse receipt, and invoice? Large or variable gaps complicate matching entries to physical flows.
  3. What percentage of invoices reconcile cleanly to shipments at the carton and SKU level? Low match rates signal data quality problems auditors will question.
  4. Which items were direct import where your customer was importer of record? Refund proceeds likely flow to them, not you.

Conversations Between Trading Partners

Like all things in the supply chain, there are many wrinkles that must be ironed out between trading partners.

For buying orgs working with brands on direct import programs, there are three questions to consider with your partners:

  • Who receives the refund on each flow, and if it’s shared, how? Through redit memos, future cost adjustments, or allowances?
  • What documentation validates pass-through? Entry numbers, tariff codes, duty amounts, payment dates?
  • What cadence for reconciliation keeps the exchange stable while finance books cash?

For anyone working with customs brokers:

  • Can you provide machine-readable files showing entry number, tariff classification, duty paid, importer of record, and ACH refund dates per line item?
  • How will you flag corrected entries or reclassifications to avoid double-counts?

For 3PLs handling your inventory:

  • Can we rely on warehouse confirmation timestamps and carton details to align physical receipt with entry dates?
  • What’s the cleanest source of truth for carton IDs that tie back to ship notices?

The practical answer is unifying your transaction spine (purchase orders, shipments, receipts, invoices, adjustments) with effective-date pricing. That creates a connected dataset showing which entries paid tariffs, what those entries contained, what you invoiced, and what margin resulted.

From there you can identify coverage gaps by trading partner, measure timeliness, flag direct import flows where refunds accrue elsewhere, and standardize how credits or price adjustments flow through without breaking document exchange.

In Closing

The heart of the issue is not tariff refunds. Refunds, rather, are creating the opportunity for building resilience by connecting commercial decisions and operational execution, helping you understand the impact of disruptions and make smarter decisions in the face of them.

TL;DR

If tariff refunds land, the winners will be the teams that can:

  • Prove what they’re owed
  • Reconcile it quickly to items, customers, and periods
  • Deploy the cash without creating pricing chaos, disrupting ASN/EDI flows, or damaging relationships

Align Your Data with SPS EDI

Organizations that have good visibility into their EDI documents can stay one step ahead of tariff refunds by keeping their systems in conversation with each other. Check out our EDI solutions with SPS Fulfillment to see if joining the network is right for your business.

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The Most Eco-Friendly Shoppers in the U.S. https://www.spscommerce.com/blog/eco-friendly-shoppers/ Wed, 17 Mar 2021 13:00:19 +0000 https://www.spscommerce.com/?p=133897 Social responsibility is of increasing importance to consumers. This made the research team at SPS Commerce wonder, what U.S. cities are the most eco-conscious and which eco-friendly products are trending?

Thanks to Google, we can compare consumer demand data for the most popular eco-friendly products and services in the United States:

The most popular eco friendly products and services

We can also identify the top U.S. cities whose populations are searching for eco-friendly products:

Which city has the most eco friendly shoppers?

Search Trends for Kindles, Solar Panels and Electric Cars

According to our research, San Jose has the most eco-friendly shoppers in the U.S. On average, San Jose searches for eco-friendly products almost seven times more than the city in last place, Dallas.

Below we’ve taken an in-depth look at the three most popular eco-friendly products, Kindles, solar panels and electric cars, and highlighted the most and least interested cities.

The most popular eco-friendly product was an Amazon Kindle. San Jose has the highest interest in Kindles, according to Google searches. There are more benefits to e-readers than the reduction of paper pollution. Although, as San Jose also ranks highly for other eco-friendly products, they likely take the Kindle’s environmental impact into consideration prior to purchasing.

Which city has the most interest in kindles?

It goes without saying that some cities are at a distinct advantage for solar panels. El Paso has the highest demand for solar panels and the city also ranks as the sixth sunniest city in the U.S. (achieving up to 84% average annual sunshine).

Which city has the most interest in solar panels?

However, Austin has up to 60% average annual sunshine yet still ranks as the fifth most interested in solar panels. And, Dallas has 61% average annual sunshine but ranks in the top five least interested in solar panels. Opportunity doesn’t always mean social obligation.

Not only is San Jose the top for consumer interest in electric cars, but it is also home to some of the biggest names in the electric car business. Notably, QuantumScape, a company that produces lithium batteries for electric cars whose investors include Bill Gates and Volkswagen.

Which city has the most interest in electric cars?

Shoppers Seek Out Eco-Friendly Retailers and Suppliers

Studies have already shown that two-thirds of consumers consider sustainability prior to making a product purchase. While some regions may be slightly more conscious than others, there’s no question that eco-friendly products are on the minds of shoppers across the U.S. This is why if you are an eco-friendly retailer or supplier, it’s important to identify which cities are best to target for these products and make sure these shelves are always fully stocked.

Eco-friendly or all-natural products sell fast when discovered, just ask a few eco-friendly suppliers such as Nanoleaf and Nutricare that have partnered with SPS Commerce. With retail analytics software you can see trends from store level to a heatmap of the U.S. Allowing you more opportunities to capitalize on trends within your market.

Methodology

We used Google Keyword Planner to identify the most popular eco-friendly products and services of the past year. The regional feature identified the number of searches for the top 25 most populated cities in the U.S.

Searches were divided by the total number of searchers in each city to get searches per capita. This was then multiplied by 100,000 for searches per 100,000.

Each product was then averaged out to find an average number of searches per 100,000.

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The Power of Netflix on Consumer Behavior https://www.spscommerce.com/blog/consumer-behavior/ Wed, 13 Jan 2021 15:08:42 +0000 https://www.spscommerce.com/?p=125455

AT A GLANCE

  • Examine how consumer shopping habits have shifted post-pandemic.
  • Gain insight into trends like omnichannel, personalization, and fast delivery.
  • Connect behavioral insights to data-driven inventory management.
  • Explore why agile supply chains are essential to meet demand.

Part of the attraction to Netflix is that consumers feel like they aren’t bombarded with advertising. While that is true, the reality is that whatever you watch on Netflix, it’s still having a significant impact on your consumer behavior.

We are all guilty of binge watching more than our fair share of shows, particularly since the start of the COVID-19 pandemic. Which made the research team here at SPS Commerce wonder, how are popular Netflix shows impacting retail buying trends?

Thanks to Google, we’ve been able to accumulate the consumer demand data by cross-referencing search data with the most popular 2020 Netflix show debut dates.

And although search data isn’t quite available for the 2021 hit show Bridgerton, we’ve taken a look at trends on eBay to find total sales for featured products before and after its release.

Bridgerton’s Effect on Retail in The United States & The United Kingdom in 2021

Netflix revealed Bridgerton is officially the most watched show in Netflix history. A record-breaking 82 million households around the world have tuned in for this Regency-era classic.

The response has truly been phenomenal and it’s effecting the retail market. Using eBay (or more specifically eBay Seller Hub’s research feature), we’ve identified how sales have surged for fashion items featured in Bridgerton since its release.

Bridgerton's Effect on Retail in the US

Empire line dresses look to make a comeback thanks to the leading ladies in Bridgerton. Expect to see more puff sleeve dresses too, as well as corsets, floral patterns and even antique jewelry.

Interestingly, the effect on the fashion retail market is even stronger across the pond. The UK reports a higher sales surge for featured Bridgerton fashion items.

Bridgerton's Effect on Retail in the UK

Similar patterns do emerge though, with ‘floral clothing’ seeing a 55% increase in total sales. The UK seem to be more intrigued by the gloves (both vintage and lace) on show during Bridgerton. While brocade clothing and yellow clothing (assumedly down to Penelope Featherington and Marina Thompson who famously showcase yellow dresses) have also seen increases in sales on eBay.

It seems that it isn’t just independent eBay sellers that are capitalizing on this surge in demand for Bridgerton fashion products, as independent corset sellers are seeing surges in website traffic. Users are flocking to both independent fashion specialists, vintage/antique stores and larger retailers to get the Bridgerton wardrobe.

The Most Influential 2020 Netflix Viewing within The United States

The most influential 2020 TV shows viewing in the U.S

We were all stunned by the mind-blowing ending of Ozark Season 3 (pun intended). And the shocks continue as we can reveal this season led to a 340% increase in demand for vacations to the Ozarks. Other notable mentions include The Queen’s Gambit. It has been the go-to show over the past few months, but sensationally it has increased retail demand for ‘chess boards’ by over 232%.

Tiger King (tiger adoption), White Lines (DJ decks) and Enola Holmes (Sherlock Holmes books) make up the rest of the top 5. Interestingly, this is the same in the UK but White Lines had more of an effect on ‘Ibiza holiday’ over ‘DJ decks’.

Recurring Phenomenons

There are some shows that are such a success each year a new season comes out, it has a repeated effect on consumer behavior without viewers being any the wiser.

Stranger Things and ‘80s Fashion’

Each season of Stranger Things impacted consumer behavior with respect to 80's fashion

The above graph is based on Google Trends, a freely available tool released by Google. This indicates search popularity from 2016 (the debut year for Stranger Things) to the end of 2020 worldwide.

We can see clearly the impact that Stranger Things has each time it debuts another season. With season 2 correlating with the most popular time users searched for ‘80s fashion’. This renders it likely that the eagerly anticipated season 4 will have a similar effect.

From a retailer’s perspective, they can often be caught off guard by the surge in popularity for their products. For example, in season 2 of Stranger Things Dustin wore a sweatshirt from The Science Museum of Minnesota. If retailers can act quickly, they will be able to capitalize on surprise product placements to great reward. The Science Museum of Minnesota were able to shift 10,000 sweatshirts worn by Dustin in just one day.

Peaky Blinders and ‘Flat Caps’

Each season of Peaky Blinders impacted consumer behavior with respect to flat caps

Until quite recently, ‘flat caps’ were considered a thing of the past. Something that may have been considered a staple during the post-war period but has been lacking popularity since.

That was, of course, until Peaky Blinders debuted in 2013. Although it took a while for this to take an effect (assumedly due to the show’s relatively slow burn in becoming a worldwide phenomenon), the correlation between the series and retail trend of flat caps are undeniable.

Conclusion

The power of Netflix on consumer behavior is something all retailers need to be aware of. The way we consume our media is changing. And retailers need to be on top of these changes.

If you are lucky enough to have your products featured on a hit Netflix show, you’ll need to do more than just sit back and enjoy the limelight.

Trends don’t last forever. And you can see from our research how quickly demand can drop for products after the shows have aired. ‘Flat caps’, for example, saw their highest demand levels correlate to the debut of Peaky Blinders season 4. But roll the clock to 6 months later and popularity had dropped 38%.

By ensuring you are monitoring popular culture (and Netflix product placements), you can ensure you have enough supply of your product to capitalize and your retail sales will not disappoint.

If you use retail analytics software, you should be able to identify spikes in demand for your products easily. Do some digging into why this may be. If it’s some form of product placement, remember to act quickly with your supply lines as it’s likely to be short lived. But the sales potential for SMEs is tremendous (just ask The Science Museum of Minnesota).

Methodology

Bridgerton’s Effect on Retail in The United States & The United Kingdom in 2021

Data from eBay was used instead of Google, as Google Keyword Planner hasn’t released data for 2021 quite yet. However, by using direct sales data we were able to get even more granular data on how it is directly impacted on retail sales.

We used the research tool on eBay Seller Hub (in partnership with Terapeak) for all featured fashion products on Bridgerton.

The Most Influential 2020 Netflix Viewing in The U.S

We went through a list of all Netflix viewing for 2020 and brainstormed all products that were featured in each show individually. If shows had no obvious featured products, they were ignored from our analysis.

All brainstormed featured products were input into Google Keyword Planner and filtered for the U.S. to ensure that the most popular phrasing for said product had been used.

After the correct phrasing had been identified for said product, we filtered the dates on Google Keyword Planner to find the exact number of searches for:

  • The month before said Netflix show debuted
  • The month during the said Netflix show aired
  • The month after the said Netflix show aired

Month over Month calculations were made separately for both the month during the air date and the month after. Both MoM calculations used the month before the debut date as its comparison month. The following equations were used:

Month 2 – Month 1 / Month 1 * 100

AND

Month 3 – Month 1 / Month 1 *100

Netflix air dates were achieved by Googling each show respectively.

Recurring Phenomenons

For this, we similarly brainstormed featured products for the most popular Netflix shows of all time and repeated our process from our 2020 technique. However, this time we input our featured product into Google Trends, and started the Trends analysis from the year of the first season debut.

Both Stranger Things and Peaky Blinders seemed to have the strongest recurring correlation with their said featured product.

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It’s primetime for B2B networks https://www.spscommerce.com/blog/its-primetime-for-b2b-networks/ Mon, 30 Nov 2015 14:00:16 +0000 https://www.spscommerce.com/?p=28980 It’s a good time – actually a great time – to be a B2B integration provider.

Now more than ever, retail companies need a hefty hand with integration efforts like fulfillment – managing orders, shipments and payments – and are looking to entrust these functions to a B2B expert to make business run more smoothly.

According to a recent report from Gartner (subscription required), the number of companies actively using B2B networks will grow by at least 20 percent annually through the year 2020.

So, what’s driving this voracious appetite for outsourced integration? Really, it’s a slew of ongoing market drivers, including:

  • The need to replace legacy systems. For many companies, it is tough to add features to systems they’ve customized over the years. They often rely heavily on these systems for fulfillment, but adding new trading partners can take far too long in today’s retail environment.
  • The desire to innovate quickly. With the emergence of new fulfillment trends like ship-to-store and ship-from-store, comes the need for retailers to better assess their available inventory, be it in-store, at the distribution center or from a vendor. They also need to know what items are selling the best (or worst) in certain places. Analytics can greatly aid retailers and suppliers in being in more nimble and responsive to buying trends.
  • The desire to minimize complexity. A large number of businesses consider integration to be challenging, and therefore, look at outsourcing to gain access to the expertise and scalability they need to grow.

The report also recommends that businesses seeking a B2B integration solution provider should give preference to those that use canonicals to implement projects. This can substantially reduce costs, delivery times and risk because this data model simplifies item management by enabling trading partners to exchange information using a standard format. It’s also important that businesses look for the best fit for their project needs, given the wide swath of providers and their solutions, as well as determine whether they will need stand-alone or embedded services.

Retailers, in particular, should look to cloud-based technology leader SPS Commerce to handle their B2B integration needs. In fact, the recent report from Gartner calls SPS as an “e-commerce veteran,” citing a decade of integration services to retailers, suppliers and logistics providers, while also recognizing SPS as the “dominant retail B2B network.”

For more information about how B2B Integration can bolster your business and streamline fulfillment, please contact SPS Commerce.

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